Privacy Policy

1. Information We Collect

Depending on the service you request, we may collect information such as:

• Name and contact details, including email address and phone number.
• Travel preferences, destinations, travel dates, and enquiry details.
• Information required to respond to flight and holiday package enquiries.
• Information and documents you choose to submit for visa assistance, which may include passport or other identity details.
• Technical information associated with website usage, where collected by our hosting provider or website tools.

2. How We Use Your Information

We may use the information you provide to respond to enquiries, prepare travel options, assist with bookings and visa-related processes, communicate with you about requested services, maintain business records, protect our website, and meet applicable legal obligations.

3. Visa Documents and Sensitive Information

Documents submitted for visa assistance may contain personal identification and travel information. Please provide only information necessary for your request and submit documents through the designated channels provided by Kalucha Travels.

Access to submitted documents should be restricted to authorized personnel who need them to handle your request. We aim to use reasonable safeguards to protect this information.

4. Sharing of Information

We do not sell your personal information. Where necessary to fulfil your request, information may be shared with relevant service providers, such as airlines, hotels, travel partners, visa processing partners, or government authorities. Information may also be disclosed when required by law.

5. Storage and Security

We use appropriate measures intended to protect information against unauthorized access, loss, misuse, or disclosure. Our website and service providers may store information electronically. However, no method of storage or transmission over the internet can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate records, resolve disputes, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Cookies and Website Technologies

Our website or its service providers may use cookies or similar technologies for essential functionality, security, or website performance. The technologies used depend on the website configuration and any third-party tools enabled.

8. Third-Party Services

Our website may rely on third-party services for hosting, data storage, communications, or travel-related services. Those providers may process information as needed to perform their services and may have their own privacy policies.

9. Your Choices and Requests

You may contact us to ask about your personal information, request a correction, or raise a concern about how it is handled. We will consider such requests in accordance with applicable law and any legitimate record-retention requirements.

10. Children's Privacy

Our website is not specifically directed at children. Where information about a minor is required for a travel-related service, it should be provided by a parent, guardian, or other person legally authorized to provide it.

11. Changes to This Policy

We may revise this Privacy Policy as our services or data-handling practices change. Any updated version will be published on this page with a revised date.

12. Contact Us

For questions or requests relating to this Privacy Policy or your personal information, please contact Kalucha Travels using the contact details listed on our website.