Terms & Conditions

1. Our Services

Kalucha Travels provides travel-related assistance, including holiday packages, flight booking assistance, visa application assistance, and related services. The availability and scope of services depend on the specific request and confirmation provided by our team.

2. Enquiries and Bookings

Submitting an enquiry through our website does not, by itself, constitute a confirmed booking. A booking is considered confirmed only after the applicable details, availability, charges, and confirmation process have been communicated to you.

3. Pricing and Payments

Prices, package details, flight fares, and service charges may vary depending on availability, travel dates, supplier policies, and other applicable factors. Any applicable charges and payment conditions should be confirmed with Kalucha Travels before a booking is finalized.

4. Visa Assistance

Kalucha Travels may assist customers with visa application preparation and related processes. Visa decisions are made by the relevant embassy, consulate, or immigration authority. We cannot guarantee visa approval, processing times, or entry into any country.

Customers are responsible for providing accurate information and valid documents and for meeting the requirements of the relevant authorities.

5. Changes, Cancellations, and Refunds

Changes, cancellations, and refunds depend on the terms applicable to the relevant booking, airline, hotel, tour operator, visa service, or other supplier. Any cancellation charges, refund eligibility, and applicable deadlines should be confirmed before making a booking.

6. Customer Responsibilities

You agree to provide accurate and complete information when submitting enquiries or requesting services. You are responsible for checking travel documents, passport validity, visa requirements, and other applicable entry requirements for your journey.

7. Third-Party Services

Some travel services may be provided by third parties, such as airlines, hotels, tour operators, and government authorities. Their own terms, availability, and policies may apply to those services.

8. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, or submit false, misleading, or unlawful information through our forms.

9. Limitation of Liability

To the extent permitted by applicable law, Kalucha Travels is not responsible for decisions made by visa authorities, changes imposed by third-party suppliers, or disruptions outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Updates to These Terms

We may update these Terms and Conditions when our services or business practices change. The revised version will be published on this page with an updated revision date.

11. Contact Us

If you have questions about these Terms and Conditions, please contact Kalucha Travels using the contact information provided on our website.